EmailTree Hyperautomation Audit Workshop
Discover Which Tasks You Can Automate
Workshop Benefits
How can Hyperautomation help you?
Cost savings
Reduce operating costs and increase throughput across the entire organization.
Process improvements
Get more done in less time. Add/change processes as needed.
Resources redeployment
Allow employees to offload tasks and focus more on the customer and the task at hand.
Improved productivity
Minimize manual, error-prone processes, no spelling errors in the responses sent out.
Digital transformation
The output of the workshop will be a digital transformation roadmap which can be implemented anytime.
Improved customer service
Solve faster any customer issue and eliminate human errors for better customer satisfaction.
Efficient team management
Increasing team engagement/retention. Shorter training periods for new members.
Increase sales
Save precious time to invest more time in the sales. Happy customers bring other customers.
Workshop Modules
1
Workflows understanding
Analyse various business process flows in order to discover how hyperautomation can help. Observe how your team performs the customer service related tasks from various sources: emails, support tickets systems, CRMs, document management systems, payment systems.
At this stage we are looking to understand the following:
2
Technical environment
In-depth analysis of your IT environment, technological stacks, data inputs and outputs which must be prepared for an efficient implementation of the hyperautomation.
At this stage we are looking to understand the following:
3
Tools and components
Discovery process to find the most suitable solutions such as:
Process Mining
Analysis of business processes based on event logs to improve process efficiency and understanding of business processes.
Process Understanding
Understand the requests from different sources (emails, social media, CRMs etc), define the context and predict actions to be taken by the human operator or by the robots.
Task execution
Once the actions are defined and if the flows are automated, robots can be launched to execute those tasks.
Reply Generation
Analysis of business processes based on event logs to improve process efficiency and understanding of business processes.
4
Reports and estimations
The final reports that can be used in the digital transformation phase towards hyperautomation.
At this stage we are looking to understand the following:
Customer Success Stories
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